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If you have any other questions which have not been covered on this page please do not hesitate to contact us on +44 (0)1483 209888 or email firstname.lastname@example.org.
Only passengers with an email address will be emailed a confirmation. Booking confirmations/invoices are not sent by post unless requested.
Tickets will be emailed or posted to you five to seven days before departure or once we receive the final timings from Network Rail.
All of our trips are return journeys, unless otherwise stated. Some trips are circular tours, where the only stops are passenger pick-ups and for watering the locomotive.
If your child is under two years old and/or able to sit on your lap for the duration of the journey there is no charge. Should you require a seat for your child a child fare would be payable. Child fares, when available, are for children under sixteen years of age.
Yes, in First Class and Premium Standard only
Registered guide dogs are welcome on our trains, but no other pets are permitted to travel.
No, in accordance with the UK Smokefree law introduced in July 2007, it is against the law to smoke in enclosed public places, including trains and station platforms.
We strongly recommend that all our passengers take out travel/cancellation insurance, as charges apply should you need to cancel or postpone your trip for whatever reason, whether your plans change due to ill-health, travel issues or weather conditions.
All seating is allocated ahead of the train and your seating details will be on your tickets.
We recommend that you arrive at least fifteen minutes before departure to allow for a leisurely boarding. If you are joining the train at a pickup point outside of London you will have two to three minutes to board the train. Please note that the train cannot wait for latecomers.
There is no official dress code for our trains although if you are travelling in one of our dining classes, the custom is to dress smartly. However, we always recommend that you dress for your own comfort; temperatures can vary on the train, so it is advisable to wear layers that can be added or removed as required.
We welcome disabled passengers on our trains. Wheelchair and mobility scooter passengers need to be aware that there are steps up to the vintage carriages which they will have to use. Wheelchairs and mobility scooters must be of the fold-up variety and will be stored in the guards van and cannot be used onboard the train. Unfortunately we are not able to provide wheelchairs. For details of platform accessibility please refer to National Rail Enquiries or the station operator for up-to-date information. Please state your mobility requirements at time of booking.
Only at certain water stops where there is a platform alongside the train.
The Steam Dreams Rail Co. has been carbon neutral since 2005. Our carbon emissions both from the train and office services are monitored and then offset. Working with Eco Act, a leading carbon management company, we support various projects in the developing world which help reduce greenhouse gas emissions.
All day trips and Steam Express excursions must be paid in full at the time of booking. Deposits can be paid online for Holidays by Steam.
We are happy to cater for vegetarian and vegan diets. Should you have special dietary requirements or allergies please advise us at time of booking. We do request that passengers with dietary requirements notify the Booking Office at least 72 hours ahead of the departure date otherwise we are unable to guarantee your requirements will be catered for and alternatives provided where appropriate.
We try our best to cater for allergies or severe dislikes of some foods, but cannot guarantee that all our food will be totally nut, garlic or gluten free as it is prepared in kitchens where traces of nuts, garlic and flour may be found.