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Terms and Conditions

 

Terms & Conditions of Travel

  1. General Terms and Conditions - for all Steam Dreams day trips and holidays
  2. Terms and Conditions for day trips
  3. Terms and Conditions for short breaks
  4. Terms and Conditions for holidays
 

General Conditions

Steam Dreams will use its best efforts to ensure that the proposed locomotives, coaching stock, route and times run as advertised but we reserve the right to amend or cancel any part of the tour at any time. Steam Dreams cannot accept any responsibility for the action of third parties and strongly recommends that all passengers take out travel/cancellation insurance. Charges do apply should passengers need to cancel or postpone their trip for whatever reason, whether their plans change due to ill-health, travel issues or weather conditions. To avoid disappointment or unnecessary expense, passengers are advised not to pre-book transport links or accommodation, unless the costs associated with cancelling these arrangements are covered by the passengers own insurance, as Steam Dreams cannot be held liable for additional costs incurred in passengers travel plans. 

Timings, routes and locomotives are subject to change as Steam Dreams is dependent on third parties and these are not within their control. Timings displayed in Steam Dreams brochures and on the Steam Dreams website are approximate and subject to change. Timings and platform numbers are confirmed by Network Rail normally 5-7 days before travel and once details are confirmed tickets will be issued with the final timings and platform numbers.

Steam Dreams will use its best endeavours to ensure the boarding/alighting stations listed in their brochure and website are those which are used on the day. However, due to operational reasons, occasionally Network Rail’s final timings do not include one of the boarding stations we have requested. In these circumstances, Steam Dreams will take responsibility for ensuring that passengers are able to join the train at the nearest available boarding station at no additional cost (usually by service train).
 

Steam Availability

Steam Dreams will use its best efforts to provide steam traction on trips rostered for steam haulage, for the sector(s) advertised as such, but this cannot be guaranteed. On occasion a diesel locomotive may be substituted, mainly due to fire risk, drought, industrial disputes, restrictions imposed by third parties or locomotive failure. All steam locomotives are subject to a Fitness to Run exam within 24 hours prior to running on the main line, which means it is sometimes necessary for a substitution to be made at the last minute. On some tours it may be necessary for a part of the journey to be diesel hauled, normally at the request of Network Rail, the train operating company or the locomotive owner. Where possible we will try to make this clear at the time of booking but it may be necessary for changes to be made at a later stage for operational reasons. If, for reasons beyond our control, a trip advertised as being at least partially steam hauled has no steam traction a partial refund of £15 in Premium Standard, £20 in First Class, £25 in Premier Dining and £30 in Pullman Style Dining may be offered. Alternatively we may offer a credit note for treble this amount to be used against a future trip booked within 1 year. The nature of the compensation must be agreed on the date of the trip, otherwise the credit note will be issued. Passengers who have booked using a Steam Dreams voucher, third party voucher or using a discount where direct payments received are exceeded by the refund value, will be issued with a credit note for the amounts stated above.
 

Diesel Assistance

On steam hauled trips, a diesel engine may be attached to the train for operational reasons or due to adverse weather.
 

Traveller Health Conditions

To get the most out of our trips, passengers must be able to board the train and walk through the carriage(s) to their allocated seat unassisted. Passengers must make Steam Dreams staff aware of any mobility assistance required at least a week prior to the date of the tour. Mobility assistance includes the use of wheelchairs, walking frames and walking sticks.
Wheelchairs, walking frames, pushchairs and mobility scooters must be of the fold-up variety and will be issued with an identity tag before being stored in the guards van and cannot be used on-board the train. If in doubt, please contact the Booking Office for advice.
 

Passenger Seating

Please note all of our trains are allocated seating and your carriage letter and seat numbers will be shown on your tickets. As a general rule, seats are allocated so that parties of two are given one window seat and one aisle seat. Passengers must be aware that any seating requests must be stated at the time of booking, and that although and we always endevour to accommodate requests this may not always be possible. Please note that the seat numbers on your tickets also indicate the direction your seat will be facing on the outward journey. F means a forward facing seat and R means a rearward facing one. The actual seats remain the same on the return journey – whether the direction of travel changes or not. This means that if the train reverses, a facing seat becomes reverse for the return journey and vice versa. If there is a problem on the day please speak to one of our members of staff on the train.
 

Train Safety

Following a general review of charter train safety, passengers must not lean out of a moving train. Windows can be open but no part of the body or any equipment, such as cameras, may be outside of the carriage. Passengers also may not linger in the vestibules at the end of each coach. Steam Dreams staff will enforce these rules and anyone found breaking these regulations will be asked to leave the train at the next station.
 

Dining on board

Please check the individual day trip itinerary and the ‘Your Route’ section to see what meals are included on each trip. Steam Dreams will endeavour to ensure delivery of the dining service to Pullman Style and Premier Dining Passengers as listed in our publicity material. On-board meal service is dependent on train timings (issued to Steam Dreams by third parties), provision of utilities and access to re-stock, and therefore on very rare occasions may be subject to revisions from what has been advertised.
Steam Dreams will endeavour to cater for allergies or severe dislikes of some foods, but cannot guarantee that all our food will be totally free of specific allergens (such as nut, garlic or gluten) as it is prepared in kitchens where traces of allergens may be found.
 

Payment

Bookings may be paid for by debit or credit cards, with the exception of American Express. 

Other payment methods including paying by cash or cheque* are available for telephone bookings only, although cleared funds must be received at least 14 days prior to travel. Cash payments may be made by arrangement with the Booking Office or on-train staff. 
*We are unable to accept payment by cheques less than 21 days prior to departure. This is to allow for postage and time to process the payment.
 

Gift Vouchers, Credit Notes & Discounts

All third party gift vouchers, Steam Dreams gift vouchers, credit notes or discounts must be redeemed through the Booking Office by telephone and cannot be used for online bookings. In the event of a train being cancelled or you cancelling your booking, Steam Dreams vouchers are non-refundable as a cash payment; however vouchers can be transferred for use against another Steam Dreams trip.
Third party vouchers may only be redeemed on particular trips, as specified by Steam Dreams. If you choose to cancel a booking made with a third party voucher within 7 days of departure, the third party voucher is non-transferrable.
Discounts, credit notes and any other offers may only be used against bookings made after the date of issue and cannot be retrospectively added to any previous bookings.
 

Deposits

All deposits are non-transferrable or refundable. At any time in the event of customer cancellation of a booking where a deposit has been paid the deposit value is the minimum transfer or cancellation charge.
 

Terms & Conditions for One Day Trips

(including optional day trips as part of larger holidays)
 

Customer Cancellation

Should the customer choose to cancel their booked trip for whatever reason, the greater of the following charges will apply:  

Customer Transfers

Should the customer choose to transfer from one booked trip to another for whatever reason, the greater of the following charges will apply:
Outstanding balances should be paid in full 2 months before departure to ensure your booking is not cancelled.

During your time with us, please bring any problems you may experience to the attention of the management so that we may try to rectify them swiftly.

Please note that tickets for all day trips are sent out by email unless requested to be sent out by post.

 

Terms & Conditions for Short Breaks (2-4 Days)

Customer Cancellation

Should the customer choose to cancel their booked short break for whatever reason, the greater of the following charges will apply:




 

Customer Transfers

Should the customer choose to transfer from one booked short break to another trip for whatever reason, the greater of the following charges will apply:




All deposits are non-refundable and non-transferable.

Outstanding balances should be paid in full 3 months before departure to ensure your booking is not cancelled.

Steam Dreams strongly recommends that all passengers take out travel/cancellation insurance.

Steam Dreams reserves the right to change locomotive(s) or routes to facilitate the completion of the tour.

If you have booked on an optional day trip please see the day trip terms and conditions which cover all day trips.

 

Terms & Conditions for Holidays (8-9 days)

Customer Cancellation

Should the customer choose to cancel their holiday for whatever reason, the greater of the following charges will apply:



All deposits are non-refundable. All bookings and deposits are non-transferable.

Outstanding balances should be paid in full 4 months before the departure date to ensure your booking is not cancelled.

Steam Dreams strongly recommends that all passengers take out travel/cancellation insurance.

Steam Dreams reserves the right to change locomotives, destinations or routes to facilitate the completion of the tour.

During your time with us, please bring any problems you may experience to the attention of the management so that we may try to rectify them swiftly.