To make a booking call +44 (0) 1483 209 888

FAQs

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If you have any other questions which have not been covered on this page please do not hesitate to contact us on +44 (0)1483 209888 or email info@steamdreams.co.uk.


Only passengers with an email address will be emailed a confirmation. Booking confirmations/invoices are not sent by post unless requested.
Five to seven days before departure or once we receive the final timings from Network Rail. If information is not received from Network Rail by 5-7 days before departure, tickets may be issued closer to the departure date. Passengers are advised to call the Booking Office if no tickets have been received 1-2 working days prior to departure.
All our prices are return fares.
If your child is under two years old and/or able to sit on your lap for the duration of the journey there is no charge. Should you require a seat for your child a child fare would be payable. Child fares, when available, are for children under sixteen years of age and are sold at a 15% discount to the adult fare.
Yes, in Premium Standard and First class only.
Guide dogs are welcome on our trains.
No, in accordance with the UK Smokefree law introduced in July 2007, it is against the law to smoke in enclosed public places, including trains and station platforms.
We strongly recommend that all our passengers take out travel/cancellation insurance, as charges apply should you need to cancel or postpone your trip for whatever reason, whether your plans change due to ill-health, travel issues or weather conditions.

Our normal terms and conditions apply – these can be found here: http://sd3.dppublicity.com/terms-conditions

All seating is allocated ahead of the train and your seating details will be on your tickets. As a general rule, seats are allocated so that parties of two are given one window seat and one aisle seat. Passengers must be aware that any seating requests must be stated at the time of booking, and that although and we always endevour to accommodate requests this may not always be possible. Please note that the seat numbers on your tickets also indicate the direction your seat will be facing on the outward journey. F means a forward facing seat and R means a rearward facing one. The actual seats remain the same on the return journey whether the direction of travel changes or not. This means that if the train reverses, a facing seat becomes reverse for the return journey and vice versa.
If you are joining the train in London we recommend that you arrive at least ten minutes before departure to allow for a leisurely boarding. If you are joining the train at a pickup point outside of London you will have two to three minutes to board the train. Please note that the train cannot wait for latecomers.
There is no official dress code for our trains although if you are travelling in one of our dining classes, the custom is to dress smartly. However, we always recommend that you dress for your own comfort; temperatures can vary on the train, so it is advisable to wear layers that can be added or removed as required.
We welcome disabled passengers on our trains. Wheelchair and mobility scooter passengers need to be aware that there are steps up to the vintage carriages which they will have to use. Wheelchairs and mobility scooters must be of the fold-up variety and will be stored in the guards van and cannot be used onboard the train. Unfortunately we are not able to provide wheelchairs. For details of platform accessibility please refer to National Rail Enquiries or the station operator for up-to-date information. Please state your mobility requirements at time of booking.
Only at certain water stops where there is a platform alongside the train.
Cathedrals Express has been carbon neutral since 2005. Our carbon emissions both from the train and office services are monitored and then offset. Working with Carbon Clear, a leading carbon management company, we support various projects in the developing world which help reduce greenhouse gas emissions.
Our catering company is happy to cater for specific diets. Should you have special dietary requirements please advise us at time of booking.
We try our best to cater for allergies or severe dislikes of some foods, but cannot guarantee that all our food will be totally nut, garlic or gluten free as it is prepared in kitchens where traces of nuts, garlic and flour may be found.